Previous incidents
Email Notification Issues
Resolved Mar 27 at 11:00am MST
We experienced an issue where some users did not receive expected email notifications related to video activity and invites. This occurred between 2:00 PM PT on March 26 and 12:30 PM PT on March 27. The issue has been resolved and all affected email notification are now functioning as expected.
Single API instance issue
Resolved Mar 24 at 11:05am MST
We identified and resolved an issue affecting one API server instance, which was temporarily unable to connect to the database. This may have resulted in errors or service degraded for a small number of requests handled by that specific instance.
All other infrastructure remained fully operational during this time. The affected instance was removed from rotation and the issue has been addressed.
Dynamic Videos Generation Issues
Resolved Feb 17 at 05:10pm MST
Status: Resolved
Time Impacted: ~8 hours
Level of Impact: Minor disruption for a limited group of users
Summary:
We encountered an issue with Dynamic Video Generation that caused a temporary blocker to generate Dynamic Videos for a specific scenario. The issue was identified and resolved.
Resolution:
Dynamic Videos functionality has been fully restored, and users can now generate prospects videos without any interruptions.
Next Steps:
• We’re enhancing our monitoring and validation proce...
User Sign-Up Workflow Disruption
Resolved Feb 11 at 11:07pm MST
Status: Resolved
Time Impacted: ~2 hours
Level of Impact: Minor disruption for a limited group of users
Summary:
We encountered an issue in the user sign-up workflow that caused a temporary disruption. The issue was quickly identified and resolved.
Resolution:
Sign-up functionality has been fully restored, and users can now sign up without any interruptions.
Next Steps:
• We’re enhancing our monitoring and validation processes to ensure seamless user experiences moving forward.
• Ongoin...