Incidents reported on status page for Sendspark https://status.sendspark.com/ https://d1lppblt9t2x15.cloudfront.net/logos/5c779ef19a0d2751a5055a70a2e12d58.png https://status.sendspark.com/ en https://status.sendspark.com/incident/747690 Mon, 20 Oct 2025 15:26:00 -0000 https://status.sendspark.com/incident/747690#869f39071a9cf85ccd54a8d2d6ca256064c848e77110a44f347605b75d05af3b **Resolved** - This incident has been resolved. Oct 21, 2025 - 02:40 UTC **Update** - Our Auth provider solved the sign-in, sign-up, log-out and any affected services on their end Oct 21, 2025 - 02:31 UTC **Update** - Real-time notification looks working as normal, but we should keep an eye on it because our web-socket provider status still as service degraded. Oct 20, 2025 - 05:13 UTC **Update** - Auth provider have finished deploying across all affected services and services have been restored. We will continue to monitor to ensure no additional impact. Oct 21, 2025 - 01:51 UTC **Update** - Auth provider have begun rolling out fixes across services, and will be verifying recovery as it deploys. Oct 21, 2025 - 00:54 UTC **Update** - Auth provider have identified the issue and are working on a fix. We'll update again when we've rolled it out. Oct 20, 2025 - 23:41 UTC **Update** - Auth provider issue research in progress. Oct 20, 2025 - 22:15 UTC **Update** - Our Auth provider still having issue with a third-party provider affecting sign-in, sign-up and log-out services. Oct 20, 2025 - 21:20 UTC **Update** - AWS service was not affected our Auth provider anymore, but there are some third-party providers affecting our Auth provider. Oct 20, 2025 - 20:12 UTC **Update** - Ongoing Service Outage Due to AWS Provider Issues Oct 20, 2025 - 20:12 UTC **Identified** – A service degradation incident on **AWS infrastructure** impacted several of our third-party providers and their upstream services, resulting in a **cascading service disruption** around the world. Oct 20, 2025 - 19:15 UTC **Monitoring** – We are currently experiencing a **service degradation** due to issues with third-party **Push Notification** and **Authentication** providers. Oct 20, 2025 - 18:20 UTC ### Impacted Services: - **Real-time notifications** - Prospect status updates may not reflect in real time. - “Video Ready” notifications in the Chrome Extension, App Recorder and Desktop App may be delayed or missing. - **Authentication** - Users may experience intermittent issues or delays when signing in, signing up, or logging out. ### Workarounds: - **Prospect Status**: Refresh the **Prospect Table** to view the latest progress. - **Video Ready Notifications**: Use the **Desktop App or in App Recorder instead** and check **My Library (or folder where was recorded the video)** to confirm video availability. - **DO NOT use CE**: Use **Desktop App or in App Recorder instead* to avoid lost your videos during this issue. - **Video Ready Notifications**: Download video just in case We are working closely with our providers to resolve the issue and will update this page as more information becomes available. **Start time**: Oct 20, 2025 - 17:26 UTC **Current status**: Monitoring **Next update**: As soon as more information is available https://status.sendspark.com/ Wed, 01 Oct 2025 09:20:08 +0000 https://status.sendspark.com/#9d2a751cb302e5ecaa226d42c6fab0e645e116959f59de341e83e4ecc2cbfb29 Analytics API recovered https://status.sendspark.com/ Wed, 01 Oct 2025 09:17:03 +0000 https://status.sendspark.com/#9d2a751cb302e5ecaa226d42c6fab0e645e116959f59de341e83e4ecc2cbfb29 Analytics API went down https://status.sendspark.com/incident/601862 Thu, 12 Jun 2025 18:41:00 -0000 https://status.sendspark.com/incident/601862#10d56a71fbf5d4e926daa07f519172eb1414cb624b622e7298273173267d1589 ## Status Service is fully operational **Identified:** The issue has been identified as a widespread outage affecting multiple cloud service providers. Google Cloud Platform (GCP) Thank you for your continued patience. **Monitoring** 3:14 pm CT Cloud Provider implemented mitigation for the issue in us-central1 and multi-region/us and we are seeing signs of recovery ## Incident History: **06/12/2025 5:01 pm CT** Sendspark is fully operational! ✅ 🚀 Our cloud providers are showing signs of recovery based on internal monitoring and customer feedback. Thank you for your patience,  let’s get back to recording videos! 🚀. **06/12/2025 3:14 pm CT** Cloud Provider Update: We have implemented mitigation for the issue in us-central1 and multi-region/us and we are seeing signs of recovery. We have received confirmation from our internal monitoring and customers that the Google Cloud products are also seeing recovery in multiple regions and are also seeing signs of some recovery in us-central1 and mutli-region/us. We expect the recovery to complete in less than an hour. We will provide an update by Thursday, 2025-06-12 4:30 CT with current details. **06/12/2025 2:14 pm CT** The issue has been identified as a widespread outage affecting multiple cloud service providers. Google Cloud Platform (GCP), GitHub, ElevenLabs, and HubSpot have acknowledged incidents on their respective platforms. This is impacting Sendspark’s ability to serve video content and process some requests. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://www.githubstatus.com/incidents/d9xd9k1j6sl0 https://status.hubspot.com/incidents/0fd3q8bd9bss **06/12/2025 11:41 am CT** Sendspark is currently experiencing service disruptions beginning around 12:30 PM CT due to an upstream outage with major cloud providers. The issue appears to be part of a larger widespread cloud incident affecting multiple services including AWS, Google Cloud Platform (GCP), Cloudflare, Discord, Twitch, Mailchimp, and others. check this link for more details about companies with these issues: https://downdetector.com/ Our engineering team is actively monitoring the situation and working on implementing mitigations where possible while awaiting further updates from our infrastructure providers. We will continue to post updates as more information becomes available. https://status.sendspark.com/incident/601862 Thu, 12 Jun 2025 18:41:00 -0000 https://status.sendspark.com/incident/601862#10d56a71fbf5d4e926daa07f519172eb1414cb624b622e7298273173267d1589 ## Status Service is fully operational **Identified:** The issue has been identified as a widespread outage affecting multiple cloud service providers. Google Cloud Platform (GCP) Thank you for your continued patience. **Monitoring** 3:14 pm CT Cloud Provider implemented mitigation for the issue in us-central1 and multi-region/us and we are seeing signs of recovery ## Incident History: **06/12/2025 5:01 pm CT** Sendspark is fully operational! ✅ 🚀 Our cloud providers are showing signs of recovery based on internal monitoring and customer feedback. Thank you for your patience,  let’s get back to recording videos! 🚀. **06/12/2025 3:14 pm CT** Cloud Provider Update: We have implemented mitigation for the issue in us-central1 and multi-region/us and we are seeing signs of recovery. We have received confirmation from our internal monitoring and customers that the Google Cloud products are also seeing recovery in multiple regions and are also seeing signs of some recovery in us-central1 and mutli-region/us. We expect the recovery to complete in less than an hour. We will provide an update by Thursday, 2025-06-12 4:30 CT with current details. **06/12/2025 2:14 pm CT** The issue has been identified as a widespread outage affecting multiple cloud service providers. Google Cloud Platform (GCP), GitHub, ElevenLabs, and HubSpot have acknowledged incidents on their respective platforms. This is impacting Sendspark’s ability to serve video content and process some requests. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://www.githubstatus.com/incidents/d9xd9k1j6sl0 https://status.hubspot.com/incidents/0fd3q8bd9bss **06/12/2025 11:41 am CT** Sendspark is currently experiencing service disruptions beginning around 12:30 PM CT due to an upstream outage with major cloud providers. The issue appears to be part of a larger widespread cloud incident affecting multiple services including AWS, Google Cloud Platform (GCP), Cloudflare, Discord, Twitch, Mailchimp, and others. check this link for more details about companies with these issues: https://downdetector.com/ Our engineering team is actively monitoring the situation and working on implementing mitigations where possible while awaiting further updates from our infrastructure providers. We will continue to post updates as more information becomes available. https://status.sendspark.com/incident/601862 Thu, 12 Jun 2025 18:41:00 -0000 https://status.sendspark.com/incident/601862#10d56a71fbf5d4e926daa07f519172eb1414cb624b622e7298273173267d1589 ## Status Service is fully operational **Identified:** The issue has been identified as a widespread outage affecting multiple cloud service providers. Google Cloud Platform (GCP) Thank you for your continued patience. **Monitoring** 3:14 pm CT Cloud Provider implemented mitigation for the issue in us-central1 and multi-region/us and we are seeing signs of recovery ## Incident History: **06/12/2025 5:01 pm CT** Sendspark is fully operational! ✅ 🚀 Our cloud providers are showing signs of recovery based on internal monitoring and customer feedback. Thank you for your patience,  let’s get back to recording videos! 🚀. **06/12/2025 3:14 pm CT** Cloud Provider Update: We have implemented mitigation for the issue in us-central1 and multi-region/us and we are seeing signs of recovery. We have received confirmation from our internal monitoring and customers that the Google Cloud products are also seeing recovery in multiple regions and are also seeing signs of some recovery in us-central1 and mutli-region/us. We expect the recovery to complete in less than an hour. We will provide an update by Thursday, 2025-06-12 4:30 CT with current details. **06/12/2025 2:14 pm CT** The issue has been identified as a widespread outage affecting multiple cloud service providers. Google Cloud Platform (GCP), GitHub, ElevenLabs, and HubSpot have acknowledged incidents on their respective platforms. This is impacting Sendspark’s ability to serve video content and process some requests. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://www.githubstatus.com/incidents/d9xd9k1j6sl0 https://status.hubspot.com/incidents/0fd3q8bd9bss **06/12/2025 11:41 am CT** Sendspark is currently experiencing service disruptions beginning around 12:30 PM CT due to an upstream outage with major cloud providers. The issue appears to be part of a larger widespread cloud incident affecting multiple services including AWS, Google Cloud Platform (GCP), Cloudflare, Discord, Twitch, Mailchimp, and others. check this link for more details about companies with these issues: https://downdetector.com/ Our engineering team is actively monitoring the situation and working on implementing mitigations where possible while awaiting further updates from our infrastructure providers. We will continue to post updates as more information becomes available. https://status.sendspark.com/incident/601862 Thu, 12 Jun 2025 18:41:00 -0000 https://status.sendspark.com/incident/601862#10d56a71fbf5d4e926daa07f519172eb1414cb624b622e7298273173267d1589 ## Status Service is fully operational **Identified:** The issue has been identified as a widespread outage affecting multiple cloud service providers. Google Cloud Platform (GCP) Thank you for your continued patience. **Monitoring** 3:14 pm CT Cloud Provider implemented mitigation for the issue in us-central1 and multi-region/us and we are seeing signs of recovery ## Incident History: **06/12/2025 5:01 pm CT** Sendspark is fully operational! ✅ 🚀 Our cloud providers are showing signs of recovery based on internal monitoring and customer feedback. Thank you for your patience,  let’s get back to recording videos! 🚀. **06/12/2025 3:14 pm CT** Cloud Provider Update: We have implemented mitigation for the issue in us-central1 and multi-region/us and we are seeing signs of recovery. We have received confirmation from our internal monitoring and customers that the Google Cloud products are also seeing recovery in multiple regions and are also seeing signs of some recovery in us-central1 and mutli-region/us. We expect the recovery to complete in less than an hour. We will provide an update by Thursday, 2025-06-12 4:30 CT with current details. **06/12/2025 2:14 pm CT** The issue has been identified as a widespread outage affecting multiple cloud service providers. Google Cloud Platform (GCP), GitHub, ElevenLabs, and HubSpot have acknowledged incidents on their respective platforms. This is impacting Sendspark’s ability to serve video content and process some requests. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://www.githubstatus.com/incidents/d9xd9k1j6sl0 https://status.hubspot.com/incidents/0fd3q8bd9bss **06/12/2025 11:41 am CT** Sendspark is currently experiencing service disruptions beginning around 12:30 PM CT due to an upstream outage with major cloud providers. The issue appears to be part of a larger widespread cloud incident affecting multiple services including AWS, Google Cloud Platform (GCP), Cloudflare, Discord, Twitch, Mailchimp, and others. check this link for more details about companies with these issues: https://downdetector.com/ Our engineering team is actively monitoring the situation and working on implementing mitigations where possible while awaiting further updates from our infrastructure providers. We will continue to post updates as more information becomes available. https://status.sendspark.com/incident/535594 Thu, 27 Mar 2025 18:00:00 -0000 https://status.sendspark.com/incident/535594#304d10e41a8bf4d8502ff507e7a87e35f262fa5b713839467924390face68681 We experienced an issue where some users did not receive expected email notifications related to video activity and invites. This occurred between 2:00 PM PT on March 26 and 12:30 PM PT on March 27. The issue has been resolved and all affected email notification are now functioning as expected. https://status.sendspark.com/incident/535605 Mon, 24 Mar 2025 18:05:00 -0000 https://status.sendspark.com/incident/535605#2027192af5179aef246dcc1ee6f9371edc4e84efb913239b8bc630d2ff07f2dd We identified and resolved an issue affecting one API server instance, which was temporarily unable to connect to the database. This may have resulted in errors or service degraded for a small number of requests handled by that specific instance. All other infrastructure remained fully operational during this time. The affected instance was removed from rotation and the issue has been addressed. https://status.sendspark.com/incident/520712 Sat, 08 Mar 2025 18:00:23 -0000 https://status.sendspark.com/incident/520712#d100f07d75a04a4b53bd82295b6c817a5a9758c5e0590d005c53f933b9feefc2 Maintenance completed https://status.sendspark.com/incident/520712 Sat, 08 Mar 2025 18:00:23 -0000 https://status.sendspark.com/incident/520712#d100f07d75a04a4b53bd82295b6c817a5a9758c5e0590d005c53f933b9feefc2 Maintenance completed https://status.sendspark.com/incident/520712 Sat, 08 Mar 2025 18:00:23 -0000 https://status.sendspark.com/incident/520712#d100f07d75a04a4b53bd82295b6c817a5a9758c5e0590d005c53f933b9feefc2 Maintenance completed https://status.sendspark.com/incident/520712 Sat, 08 Mar 2025 15:00:23 -0000 https://status.sendspark.com/incident/520712#bed8611812855d1a1868903899cd2b02ba06ab1b7743caf572e064349b51f48f On ​​Saturday, March 8th, from 7:00 AM PST to 10:00 AM PST (10:00 AM EST – 1:00 PM EST)​​, our Auth service will be under maintenance to increase capacity and enhance our reliability. What to Expect: - Intermittent increases in latency for the duration of the maintenance window. - Brief period (up to 5 minutes) of intermittent API request failures. - Brief period (up to 5 minutes) of delays or failures in asynchronous processing, affecting webhook delivery, email delivery, and directory sync. Our team will be actively monitoring the system to minimize all disruptions and will provide updates on the status page as needed. Please let us know if you have any questions. https://status.sendspark.com/incident/520712 Sat, 08 Mar 2025 15:00:23 -0000 https://status.sendspark.com/incident/520712#bed8611812855d1a1868903899cd2b02ba06ab1b7743caf572e064349b51f48f On ​​Saturday, March 8th, from 7:00 AM PST to 10:00 AM PST (10:00 AM EST – 1:00 PM EST)​​, our Auth service will be under maintenance to increase capacity and enhance our reliability. What to Expect: - Intermittent increases in latency for the duration of the maintenance window. - Brief period (up to 5 minutes) of intermittent API request failures. - Brief period (up to 5 minutes) of delays or failures in asynchronous processing, affecting webhook delivery, email delivery, and directory sync. Our team will be actively monitoring the system to minimize all disruptions and will provide updates on the status page as needed. Please let us know if you have any questions. https://status.sendspark.com/incident/520712 Sat, 08 Mar 2025 15:00:23 -0000 https://status.sendspark.com/incident/520712#bed8611812855d1a1868903899cd2b02ba06ab1b7743caf572e064349b51f48f On ​​Saturday, March 8th, from 7:00 AM PST to 10:00 AM PST (10:00 AM EST – 1:00 PM EST)​​, our Auth service will be under maintenance to increase capacity and enhance our reliability. What to Expect: - Intermittent increases in latency for the duration of the maintenance window. - Brief period (up to 5 minutes) of intermittent API request failures. - Brief period (up to 5 minutes) of delays or failures in asynchronous processing, affecting webhook delivery, email delivery, and directory sync. Our team will be actively monitoring the system to minimize all disruptions and will provide updates on the status page as needed. Please let us know if you have any questions. https://status.sendspark.com/incident/514541 Tue, 18 Feb 2025 00:10:00 -0000 https://status.sendspark.com/incident/514541#c0898d4d8bc86957d815dd90a7861df7789176ff59b31520b7eb7caefbddaeb0 Status: Resolved Time Impacted: ~8 hours Level of Impact: Minor disruption for a limited group of users Summary: We encountered an issue with Dynamic Video Generation that caused a temporary blocker to generate Dynamic Videos for a specific scenario. The issue was identified and resolved. Resolution: Dynamic Videos functionality has been fully restored, and users can now generate prospects videos without any interruptions. Next Steps: • We’re enhancing our monitoring and validation processes to ensure seamless user experiences moving forward. • Ongoing improvements will focus on further strengthening system reliability and early issue detection. https://status.sendspark.com/incident/513104 Wed, 12 Feb 2025 06:07:00 -0000 https://status.sendspark.com/incident/513104#ee2943b0b7fc695a2183fbee40d22119408a296bc94e57f5dc4496dd48c8c890 Status: Resolved Time Impacted: ~2 hours Level of Impact: Minor disruption for a limited group of users Summary: We encountered an issue in the user sign-up workflow that caused a temporary disruption. The issue was quickly identified and resolved. Resolution: Sign-up functionality has been fully restored, and users can now sign up without any interruptions. Next Steps: • We’re enhancing our monitoring and validation processes to ensure seamless user experiences moving forward. • Ongoing improvements will focus on further strengthening system reliability and early issue detection.