Incidents reported on status page for Sendspark https://status.sendspark.com/ https://d1lppblt9t2x15.cloudfront.net/logos/5c779ef19a0d2751a5055a70a2e12d58.png https://status.sendspark.com/ en https://status.sendspark.com/ Sun, 27 Apr 2025 05:59:04 +0000 https://status.sendspark.com/#4cb09bf267f3947dc704bab28b71ae4057d6de3ac033f0d1052e2db29a234a43 API v2 recovered https://status.sendspark.com/ Sun, 27 Apr 2025 05:56:08 +0000 https://status.sendspark.com/#4cb09bf267f3947dc704bab28b71ae4057d6de3ac033f0d1052e2db29a234a43 API v2 went down https://status.sendspark.com/incident/535594 Thu, 27 Mar 2025 18:00:00 -0000 https://status.sendspark.com/incident/535594#304d10e41a8bf4d8502ff507e7a87e35f262fa5b713839467924390face68681 We experienced an issue where some users did not receive expected email notifications related to video activity and invites. This occurred between 2:00 PM PT on March 26 and 12:30 PM PT on March 27. The issue has been resolved and all affected email notification are now functioning as expected. https://status.sendspark.com/incident/535605 Mon, 24 Mar 2025 18:05:00 -0000 https://status.sendspark.com/incident/535605#2027192af5179aef246dcc1ee6f9371edc4e84efb913239b8bc630d2ff07f2dd We identified and resolved an issue affecting one API server instance, which was temporarily unable to connect to the database. This may have resulted in errors or service degraded for a small number of requests handled by that specific instance. All other infrastructure remained fully operational during this time. The affected instance was removed from rotation and the issue has been addressed. https://status.sendspark.com/incident/520712 Sat, 08 Mar 2025 18:00:23 +0000 https://status.sendspark.com/incident/520712#d100f07d75a04a4b53bd82295b6c817a5a9758c5e0590d005c53f933b9feefc2 Maintenance completed https://status.sendspark.com/incident/520712 Sat, 08 Mar 2025 18:00:23 +0000 https://status.sendspark.com/incident/520712#d100f07d75a04a4b53bd82295b6c817a5a9758c5e0590d005c53f933b9feefc2 Maintenance completed https://status.sendspark.com/incident/520712 Sat, 08 Mar 2025 18:00:23 +0000 https://status.sendspark.com/incident/520712#d100f07d75a04a4b53bd82295b6c817a5a9758c5e0590d005c53f933b9feefc2 Maintenance completed https://status.sendspark.com/incident/520712 Sat, 08 Mar 2025 15:00:23 -0000 https://status.sendspark.com/incident/520712#bed8611812855d1a1868903899cd2b02ba06ab1b7743caf572e064349b51f48f On ​​Saturday, March 8th, from 7:00 AM PST to 10:00 AM PST (10:00 AM EST – 1:00 PM EST)​​, our Auth service will be under maintenance to increase capacity and enhance our reliability. What to Expect: - Intermittent increases in latency for the duration of the maintenance window. - Brief period (up to 5 minutes) of intermittent API request failures. - Brief period (up to 5 minutes) of delays or failures in asynchronous processing, affecting webhook delivery, email delivery, and directory sync. Our team will be actively monitoring the system to minimize all disruptions and will provide updates on the status page as needed. Please let us know if you have any questions. https://status.sendspark.com/incident/520712 Sat, 08 Mar 2025 15:00:23 -0000 https://status.sendspark.com/incident/520712#bed8611812855d1a1868903899cd2b02ba06ab1b7743caf572e064349b51f48f On ​​Saturday, March 8th, from 7:00 AM PST to 10:00 AM PST (10:00 AM EST – 1:00 PM EST)​​, our Auth service will be under maintenance to increase capacity and enhance our reliability. What to Expect: - Intermittent increases in latency for the duration of the maintenance window. - Brief period (up to 5 minutes) of intermittent API request failures. - Brief period (up to 5 minutes) of delays or failures in asynchronous processing, affecting webhook delivery, email delivery, and directory sync. Our team will be actively monitoring the system to minimize all disruptions and will provide updates on the status page as needed. Please let us know if you have any questions. https://status.sendspark.com/incident/520712 Sat, 08 Mar 2025 15:00:23 -0000 https://status.sendspark.com/incident/520712#bed8611812855d1a1868903899cd2b02ba06ab1b7743caf572e064349b51f48f On ​​Saturday, March 8th, from 7:00 AM PST to 10:00 AM PST (10:00 AM EST – 1:00 PM EST)​​, our Auth service will be under maintenance to increase capacity and enhance our reliability. What to Expect: - Intermittent increases in latency for the duration of the maintenance window. - Brief period (up to 5 minutes) of intermittent API request failures. - Brief period (up to 5 minutes) of delays or failures in asynchronous processing, affecting webhook delivery, email delivery, and directory sync. Our team will be actively monitoring the system to minimize all disruptions and will provide updates on the status page as needed. Please let us know if you have any questions. https://status.sendspark.com/incident/514541 Tue, 18 Feb 2025 00:10:00 -0000 https://status.sendspark.com/incident/514541#c0898d4d8bc86957d815dd90a7861df7789176ff59b31520b7eb7caefbddaeb0 Status: Resolved Time Impacted: ~8 hours Level of Impact: Minor disruption for a limited group of users Summary: We encountered an issue with Dynamic Video Generation that caused a temporary blocker to generate Dynamic Videos for a specific scenario. The issue was identified and resolved. Resolution: Dynamic Videos functionality has been fully restored, and users can now generate prospects videos without any interruptions. Next Steps: • We’re enhancing our monitoring and validation processes to ensure seamless user experiences moving forward. • Ongoing improvements will focus on further strengthening system reliability and early issue detection. https://status.sendspark.com/incident/513104 Wed, 12 Feb 2025 06:07:00 -0000 https://status.sendspark.com/incident/513104#ee2943b0b7fc695a2183fbee40d22119408a296bc94e57f5dc4496dd48c8c890 Status: Resolved Time Impacted: ~2 hours Level of Impact: Minor disruption for a limited group of users Summary: We encountered an issue in the user sign-up workflow that caused a temporary disruption. The issue was quickly identified and resolved. Resolution: Sign-up functionality has been fully restored, and users can now sign up without any interruptions. Next Steps: • We’re enhancing our monitoring and validation processes to ensure seamless user experiences moving forward. • Ongoing improvements will focus on further strengthening system reliability and early issue detection.